At Birdworx, we take pride in the quality, creativity, and care that goes into every product and design. Because many of our items are custom-built and made-to-order, our return policy is crafted to balance fairness with the specialized nature of our work.

Custom Orders

Due to the personalized nature of custom artwork, graphics, helmets, and apparel:

• All custom orders are not eligible for return, exchange, or refund unless the item arrives damaged or contains an error directly caused by Birdworx.
  
• If a mistake was made on our part (wrong design, incorrect item, production error, etc.), we will remake or replace the item at no additional cost.

Non-Custom & Stock Items

For non-custom or stock items:

• Returns or exchanges must be requested within 14 days of delivery.
  
• Items must be unused, unwashed, and returned in their original packaging.
  
• Return shipping is the responsibility of the customer unless the return is due to a Birdworx error.

Team Helmet Orders – Special Terms

For team projects where Birdworx orders helmets on your behalf:

• Unskinned and unused helmets may be eligible for return, but only for Birdworx store credit. No cash refunds will be issued.
  
• If helmets are returned to the helmet manufacturer, a restocking fee of up to 20% will apply. Any return shipping or handling fees will also be deducted from the total credit.
  
• Store credit can be used toward any future Birdworx services or products, including graphic design, apparel, branding, or merchandise.

Out-of-Stock Helmet Inventory

If Birdworx places an order with a helmet manufacturer and the requested model, size, or color is out of stock:

• We will contact you promptly with estimated restock dates or available alternate options.
  
• You may choose to:

1. Wait for the manufacturer to restock the original helmet model.
2. Select a comparable in-stock model, size, or color.

If neither option works for your team and you choose to cancel the helmet portion of the order:

• Any completed design work, setup fees, or non-helmet items that have already been produced will still be billed.

• Only the unavailable helmets will be removed from the order, and no cancellation fees will apply unless helmets have already shipped.
  

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 5 days of delivery at info@birdworx.com.
• Please include clear photos of the issue along with a brief explanation.
• We will investigate and, if the issue is confirmed, replace or correct the item at no cost to you.
  

Return Authorization Required

All returns must be pre-approved by Birdworx. Items returned without prior authorization may not be accepted or refunded.

Refunds

Once an eligible item is received and inspected:

• Approved refunds will be issued to the original payment method within 5–10 business days.
  
• Please note that shipping fees are non-refundable.hipping fees are non-refundable.
  
• Store credit (when applicable) will be issued via a Birdworx account or code and does not expire.
  

Birdworx Crash Replacement Policy

At Birdworx, we know that pushing limits sometimes comes with hard landings. That’s why we offer a Crash Replacement Program for customers who damage a Birdworx-skinned helmet during riding or racing.

How It Works

If your Birdworx helmet is damaged in a crash and needs to be replaced:

• You’ll receive a discounted rate on a replacement helmet skin for the same design, or a new one if you'd like to refresh the look.
  
• If a new helmet is needed, we can help you order one through our preferred suppliers or work with one you’ve sourced on your own.
  

What’s Covered

• Applies to Birdworx-designed and installed skins only.
• Covers accidental damage from a crash... not regular wear, neglect, or storage damage.
• Must be within 12 months of the original delivery date.

What You’ll Need

• A clear photo of the damaged helmet and graphics.lear photo of the damaged helmet and graphics.
  
• Your original order number or name on the project.riginal order number or name on the project.
  
• A brief explanation of what happened (no shame — we all go down sometimes).
  

What’s Not Covered

• Helmets that were not skinned by Birdworx.
• Damage caused by improper handling or modifications after installation.
• Custom requests outside the scope of the original order may incur additional design fees.

How to Start a Claim

Email us at Info@birdworx.com with your photos, order info, and any details we should know. We’ll review your request and respond within 2–3 business days with next steps.

Effective Date: 01/01/2025

Welcome to Birdworx. By accessing or using our website, services, or products — including custom artwork, helmet graphics, apparel, and branding materials — you agree to the following Terms of Use. Please read them carefully.

Acceptance of Terms

By using this site or placing an order with Birdworx, you agree to be bound by these Terms of Use, our Return Policy, and any additional terms provided in writing. If you do not agree, you may not use our services.

Intellectual Property & Artwork Ownership

All original artwork, designs, and digital files created by Birdworx are the intellectual property of Birdworx unless otherwise agreed to in writing.

• Customers do not own the rights to the design files unless artwork has been purchased outright.
• You may not copy, alter, resell, or use Birdworx designs on other products without written permission or paid ownership of the artwork.
• Any unauthorized use of Birdworx designs may result in legal action.

Custom Orders

• Custom orders are designed specifically for you or your team and are final sale unless a production error is made by Birdworx.
• It is your responsibility to review and approve all proofs before production. Once approved, changes cannot be made without additional charges.
• Color variation may occur due to differences in screen viewing, materials, or printing processes.

Crash Replacement & Warranty

Birdworx offers a Crash Replacement Program for helmets damaged during riding or racing. Full details can be found in our Crash Replacement Policy. Birdworx does not offer a warranty on third-party products such as helmets or apparel but will assist in navigating manufacturer warranty claims when possible.

Limitation of Liability

To the fullest extent permitted by law:

• Birdworx is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of any product, including but not limited to physical injury, property damage, or business interruption.
• Birdworx shall not be held responsible for accidents or injuries occurring during the use of any helmet, apparel, or custom-branded item we design or supply.
• All products and services are provided “as is” and “as available.” No guarantees are made regarding fitness for a particular purpose unless explicitly stated in writing.

By using Birdworx products or services, the customer agrees to accept full responsibility for how those products are used and maintained.

Product Availability

Birdworx does not guarantee the availability of specific products or sizes. In the event an item (e.g., helmet model or size) is unavailable, we will offer suitable alternatives or provide store credit. Custom design fees and completed work remain non-refundable.

Payment Terms

• Full payment is due before production begins unless otherwise arranged in writing.
• Late payments on approved accounts may incur interest or result in delayed delivery timelines.

Privacy

Your information is used solely to fulfill your order and provide service. We do not sell or share your information with third parties unless required by law.

Modifications

Birdworx reserves the right to update or change these Terms of Use at any time. Continued use of our services after changes implies your acceptance of those changes.

Governing Law

These Terms shall be governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Questions?

info@birdworx.com