Custom-Skinned Helmets – No Refunds, But We’ve Got Your Back
Every Birdworx custom-skinned helmet is made-to-order. Once production begins, all sales are final, zero refunds on any helmet that has received a custom skin.

Bulk Orders (teams, shops, or multiple helmets)

• If we have already placed the helmet order with the manufacturer (Specialized, Giro, Bell, TLD, etc.), a 15% restocking fee applies to any cancelled items.
• If we have started the skin/graphic design or vinyl production process, no refunds are available on those helmets.

Defective Skin Guarantee – 100% Free Fix (installed by Birdworx only)
If your helmet arrives with a skin that is messed up, bubbles, lifting edges, rips, peeling, misaligned prints, or any installation flaw, we fix it at no cost to you.

• We’ll email you a prepaid shipping label.
• You send the helmet back to us.
• We repair or replace the skin (same design or updated version).
• We ship it back to you free of charge.

This guarantee lasts 12 months from the delivery date and applies only to skins installed by Birdworx.

Skin-Only Kits (self-install / DIY)
All skin-only purchases are final sale.

• No warranty
• No returns
• No refunds
• No replacements for peeling, bubbles, tears, or application errors

We provide installation instructions and video guides, but once a DIY skin kit leaves our shop, the responsibility is 100% yours.

What’s NOT Covered

• Refunds or returns on completed custom-skinned helmets
• Bulk-order cancellations after helmets are ordered from the manufacturer (15% restocking fee) or after skin production has started (zero refund)
• Damage caused by crashes, improper removal, cleaning chemicals, or normal wear
• “Change of mind” or design tweaks after proof approval
• Helmets purchased elsewhere and sent to us for skinning
• Any issues with self-installed skin-only kits

How to Get a Defective Skin Fixed (installed by us)

1. Reply to your original order email or DM us
2. Send clear photos of the issue
3. We’ll reply within 24 hours with a prepaid shipping label
4. Drop the helmet in the mail
5. We fix it and ship it back to you free, usually within 48 hours of receiving it

We stand behind every inch of vinyl we lay down. If it’s not perfect, we make it perfect, on our dime.

Ride hard. Look good. Trust Birdworx. 🛡️

Every helmet you buy from Birdworx qualifies for our Crash Replacement Policy. If you crash and damage your helmet while riding (and the damage isn’t covered under the helmet manufacturer’s standard warranty), we’ll replace it at a steep discount—no hassle, no run-around.

Eligible Helmets
Any helmet purchased directly from Birdworx at full retail price. Applies to the helmet itself and Birdworx-installed graphics. Works with every brand we carry (Specialized, Giro, Bell, Troy Lee Designs, etc.)—the same discount schedule applies across the board.

Coverage Period
5 years from your original purchase date.

Discount Structure
All discounts are taken off current Birdworx retail prices.

Helmet + Skin Combo Pricing

• Under 3 years: 40% off the helmet + 30% off the skin → $180 (helmet) + $38.46 (skin) = $218.46 + shipping
• 3–4 years: 30% off the helmet + 20% off the skin → $210 (helmet) + $43.96 (skin) = $253.96 + shipping
• 4–5 years: 25% off the helmet + 20% off the skin → $225 (helmet) + $43.96 (skin) = $268.96 + shipping

Bare Helmet Only Pricing (no skin)

• Under 3 years: 40% off the helmet → $180 + shipping
• 3–4 years: 30% off the helmet → $210 + shipping
• 4–5 years: 25% off the helmet → $225 + shipping

MANDATORY RETURN REQUIREMENT
You MUST send us your crashed helmet for the discount to be valid.
Do not remove the Birdworx skin, even if damaged.
After you pay for the replacement, we’ll email a prepaid shipping label.
Your new helmet ships the same day we receive and verify the crashed one.

Important Terms
This covers crash damage during riding only, not cosmetic scratches, garage drops, pet damage, etc.
Proof of purchase is required (order number or your name).
Claims are submitted directly to Birdworx (reply to your order email or DM us).
If the exact model is no longer available, we’ll offer the closest current equivalent at the same discount.
You pay outbound shipping; we handle proper disposal/recycling of the returned lid.
Coverage is based on the original purchase date and does not restart with a replacement.
We may deny claims if we suspect abuse or if the crashed helmet is not returned.

How to File a Claim

1. Reply to your original order email or DM us
2. Send clear photos of the damage
3. Tell us “Combo” or “Bare helmet”
4. We verify eligibility, send exact pricing and a payment link
5. After payment we send a prepaid return label
6. New helmet ships the moment we receive your old one

We’ve got every lid we sell covered—no matter the brand.

Ride hard. Ride safe. Ride Birdworx. 🛡️

Effective Date: 01/01/2025

Welcome to Birdworx. By accessing or using our website, services, or products — including custom artwork, helmet graphics, apparel, and branding materials — you agree to the following Terms of Use. Please read them carefully.

Acceptance of Terms

By using this site or placing an order with Birdworx, you agree to be bound by these Terms of Use, our Return Policy, and any additional terms provided in writing. If you do not agree, you may not use our services.

Intellectual Property & Artwork Ownership

All original artwork, designs, and digital files created by Birdworx are the intellectual property of Birdworx unless otherwise agreed to in writing.

• Customers do not own the rights to the design files unless artwork has been purchased outright.
• You may not copy, alter, resell, or use Birdworx designs on other products without written permission or paid ownership of the artwork.
• Any unauthorized use of Birdworx designs may result in legal action.

Custom Orders

• Custom orders are designed specifically for you or your team and are final sale unless a production error is made by Birdworx.
• It is your responsibility to review and approve all proofs before production. Once approved, changes cannot be made without additional charges.
• Color variation may occur due to differences in screen viewing, materials, or printing processes.

Crash Replacement & Warranty

Birdworx offers a Crash Replacement Program for helmets damaged during riding or racing. Full details can be found in our Crash Replacement Policy. Birdworx does not offer a warranty on third-party products such as helmets or apparel but will assist in navigating manufacturer warranty claims when possible.

Limitation of Liability

To the fullest extent permitted by law:

• Birdworx is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of any product, including but not limited to physical injury, property damage, or business interruption.
• Birdworx shall not be held responsible for accidents or injuries occurring during the use of any helmet, apparel, or custom-branded item we design or supply.
• All products and services are provided “as is” and “as available.” No guarantees are made regarding fitness for a particular purpose unless explicitly stated in writing.

By using Birdworx products or services, the customer agrees to accept full responsibility for how those products are used and maintained.

Product Availability

Birdworx does not guarantee the availability of specific products or sizes. In the event an item (e.g., helmet model or size) is unavailable, we will offer suitable alternatives or provide store credit. Custom design fees and completed work remain non-refundable.

Payment Terms

• Full payment is due before production begins unless otherwise arranged in writing.
• Late payments on approved accounts may incur interest or result in delayed delivery timelines.

Privacy

Your information is used solely to fulfill your order and provide service. We do not sell or share your information with third parties unless required by law.

Modifications

Birdworx reserves the right to update or change these Terms of Use at any time. Continued use of our services after changes implies your acceptance of those changes.

Governing Law

These Terms shall be governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Questions?

info@birdworx.com